Normal/Standard Production Time is 7-10 working days on the majority of our products.
If you need your order for a special event we can meet your due date since we manufacture a large portion of our own merchandise in house, which lets us offer RUSH production on many of our items. Just shoot us an email or give us a call.
Affordable Jewelry Items are internationally shipped from our greek vendors in China. We cannot rush jewelry items to you like we can apparel, due to overseas shipment. Expect 12-20 business days for jewelry item delivery. If apparel is ordered with jewelry, it will be shipped separately than your jewelry items to ensure speedy delivery.
All custom item(s) take 10 business days to produce before shipping if a rushed appointment has not been made for the order.
Remember, production time is not shipping time!
We still need to ship the item to you and that takes time. If you are in a rush, we suggest you choose the premium ship option at checkout. Items will arrive to you within 3 business days once produced.
Please do not order items from other sections of our website with your rush order!
We ship all orders together complete. So, if you choose a 24 hour rush item and an item that takes 3 weeks to produce, you are going to be unhappy when your rush item is held up. Please make two orders if you need something faster with the benefit of our low $6.95 standard shipping price.
A production day is an actual business day and not a weekend day. Any order placed after 2 pm EST will count as the next business day.
Production times are not guaranteed. If we fail to meet your deadline, we will be happy to credit you back the rush fees.
Ask a Question
We offer no hassle exchanges on all orders. If the size is wrong or doesn't do not worry, we will make the exchange as simple as possible. Should the order contain manufacturing errors and/or defects, we will gladly fix or replace it. Also note that the colors you see on your screen may differ from the actual color of the garments and materials in real life. This is a normal occurrence and does not constitute a manufacturing error. If you would not like an exchange we can provide you with the total amount of the order in store credit on one of e-gift cards to use on another item or at a later date.
All refunds given will be in the form of store credit.
10% Restocking Fee — if you cancel within 24 hours of placing your non-custom order, as long as your order has not yet shipped out.
20% Restocking Fee — if your order is marked as Approved or In Production
Custom Items and custom crossing jerseys cannot be returned due to the apparel item being made specifically to the customer. If you are sent the wrong size, defective item, or incorrect customization we will gladly fix the issue and send you a new one. If you were sent the correct size and it does not fit we cannot accept the return. Please refer to our size chart before ordering.
For Changes To An Order Read Below:
If you make a change to your order, please ask customer service representative for an updated confirmation to confirm the updates or changes have been completed and add back into our system. If you do not receive an updated confirmation that reflects a changed line name, crossing number, size or address it is not guaranteed the order has been updated.
Please Send your order back with the return form completed to make sure our customer service reps fulfill your exchange request properly.
Click here for returns and exchanges form to Include with your returned package
**Please attach photo if possible to help approve return faster after looking up order in the form below.
Thanks for shopping with Letters Greek Apparel and we’ll get you all squared away in no time.